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General Terms of Business

(The General Terms of Business provided here contain additional statutory information regarding your rights according to the laws governing contracts in remote sales and electronic commerce.)

1. Scope

These General Terms of Business apply to all orders by consumers (§ 13 German Civil Code, BGB) from protectionfilms24.com, the online shop of Bedifol GmbH.

2. Contract partners

The purchase contract is concluded with: Bedifol GmbH, General Manager: Thomas Berkenkämper, Dominik Oriwall, Christian Struck, Byk-Gulden-Straße 2 // F22, 78467 Konstanz, Alemania, court of registry: District Court of Freiburg in Breisgau, HRB 700490. You can contact our customer service for questions, complaints and returns at the telephone number +49 (7531) 12738 64 as well as by email to shop-es@protectionfilms24.com.
protectionfilms24.com is a certified online shop that has committed itself to compliance with the Trusted Shops requirements (available at www.trustedshops.co.uk).

3. Offer and contract conclusion

3.1 Representation of the products in the online shop does not represent a legally binding offer, rather an invitation to place an order. All offers apply "as long as supplies last" unless otherwise noted for the products. Errors excepted.

3.2 By clicking on the [Order] button, you enter into a binding order for the articles listed on the order page. The purchase contract comes into being when we accept your order either with an order confirmation by email immediately after receiving the order or, if the articles are immediately available, by shipment of the articles.

3.3 Conclusion of the contract shall be subject to correct and timely supply to us by our supplier, insofar as we have concluded a specific covering agreement and are not supplied by our supplier at no fault of our own. The customer will be informed immediately of articles that are not available. Payments already made will be immediately refunded.

4. Pricing

All prices are inclusive of legally applicable VAT.

5. Customs

When ordering products from protectionfilms24 for delivery outside of the EU you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges. Customs policies vary widely from country to country, so you should contact your local customs office for further information.

6. Right of withdrawal

6.1 Consumers (§ 13 German Civil Code, BGB) have a statutory right of withdrawal.

Cancellation instructions

Right of cancellation

You can cancel your contractual declaration within one month without specification of reasons either in writing (e.g. letter, fax, email) or by returning the goods. The period begins no earlier than on the day after receipt of these instructions, however not before the day on which the goods are received by the recipient and not before receipt of these instructions. Timely sending of the cancellation or goods is sufficient for complying with the cancellation period. The cancellation or returned goods must be sent to:

Bedifol GmbH
Byk-Gulden-Straße 2 // F22
78467 Konstanz

Fax: +49 (7531) 12738 98
Email: shop-es@protectionfilms24.com

Cancellation consequences

In the event of a valid cancellation, the services and payments received by both parties must be returned and any benefits obtained (e.g. interest) must be released. If you are unable to completely or partially return to us the received products or can only return them in a diminished condition, you must provide us with compensation to an equivalent extent. In a transfer of goods, this does not apply if the diminished condition of the goods is attributable exclusively to their testing or inspection, for example as would have been possible in a physical store. In general, you can avoid the compensation requirement by not putting the goods to use as your own property and avoiding any actions that would reduce their value. Goods suitable for shipping via parcel post must be shipped back. Goods not suitable for shipping via parcel post will be picked up from your location. You must pay the costs of the return shipment if the delivered goods correspond to what was ordered. You must satisfy obligations for reimbursement of payments within 30 days after sending of your cancellation notification.

End of the cancellation instructions

6.2 The right of cancellation does not apply to the delivery of goods that are manufactured according to customer specifications (e.g. display protection films in custom sizes) or that have been clearly tailored to personal requirements or for the delivery of audio or video recordings or software, insofar as you have removed the seal on the delivered data media.

6.3 Please avoid damage and soiling. Please send the goods back to us in the original packaging, as far as possible, and with all accessories and packaging elements. Use protective packaging elements as necessary. If you no longer possess the original packaging, please ensure sufficient protection against transport damage by using appropriate packaging.

6.4 Please send us the goods via the least expensive possible shipping option with insurance. If desired, we would be happy to provide you with the shipping costs in advance, insofar as you are not liable for this expense.

6.5 Before sending the return shipment, please call us at the telephone number +49 (7531) 12738 64 to notify us of the return shipment. This will make it possible for us to identify the products quickly.

6.6 Please note that the modalities described in items 6.3 to 6.5 are not prerequisites for effective utilisation of the right of cancellation.

7. Prices and shipping costs

7.1 The prices listed on the product pages contain the statutory value-added tax and other price elements.

7.2 We ship all articles to Germany, Europe and all other Countries at no charge.

Overview of shipping costs:
Germany Europe World
Articles of shipping class 1 Free shipping Free shipping Free shipping
Articles of shipping class 2 Free shipping Free shipping ---

7.3 Additional costs or taxes do not apply within the European Union. Customs fees in the country of the purchaser may apply to orders from outside of the European Union.

8. Delivery

8.1 We deliver to all countries in the European Union and many more Countries in Europe and the World.

8.2 The delivery generally takes place within 1-2 business days. Deviating delivery times are indicated on the respective offer page.

8.3 If the ordered product cannot be shipped on time because we have not been supplied with the product on time by our supplier, we will inform you of this immediately. In such a case, you have the option of waiting for the ordered product or cancelling your order. In event of a cancellation, any payments you have already made will be reimbursed immediately.

9. Payment

9.1 Payment is preferred by paypal or by credit card.

9.2 For payments by credit card, your account will be charged upon acceptance of the order.

9.3 The right of offsetting is only available to you if your counter claims have been upheld by a court of law or recognised by us in writing.

9.4 You can only exercise a right of retention if the claims arise from the same contractual relationship.

10. Retention of ownership

The goods remain our property until complete payment is made.

11. Warranty

The warranty is provided according to the statutory requirements. For all flaws arising during the statutory warranty period of two years as of delivery of the goods, you have a legal right to replacement performance (your choice: correction of the flaw or new delivery) and - if the statutory prerequisites apply - the legal right to reduction in price or withdrawal from the contract in addition to compensation for damages. You must permit us a total of two attempts at replacement performance. If the type of replacement performance desired by you is only possible at a disproportionate cost, your claim is restricted to the other type of replacement performance.

Additional information

Order process

When you have found the desired product, you can place it in the shopping cart without any obligation to purchase by pressing the [Add to shopping cart] button. You can view the contents of the shopping cart at any time with no obligation to purchase by clicking on the [Shopping cart] button. You can remove products from the shopping cart at any time by clicking the [Delete] button. If you would like to purchase the products in the shopping cart, click on the [Next] button. Please then enter your information. The required fields are marked with an asterisk (*). Registration is not required. Your data will be transmitted with encryption. After entry of your information and selection of the payment type, press the [Next] button to reach the order page, where you can check your entries once again. Clicking on the [Order] button completes the order process. The process can be cancelled at any time by closing the browser window. You will be provided with additional information, such as options for making corrections, on the individual pages.

Contract text

The General Terms of Business can be viewed on this page at any time. The order data and the General Terms of Business will be sent to you by email.

Data privacy

Personal data are only collected if provided voluntarily by you within the framework of an order. Without your special permission, we will use the data provided by you exclusively for executing and processing your order.

Detailed information on data protection